The Meeting Tree

Operations · 09

DM Handling

Acknowledge, do not quote / negotiate / promise / book, log, and hand off to founder.

Process

  1. Acknowledge promptly.
  2. Do not quote, negotiate, promise, or book.
  3. Log the message in the DM Lead Log.
  4. Hand off to founder.

Hand off to founder immediately when a message mentions

BookingPriceDepositDateAvailabilityPrivate journeysCallsGroup requestsPartnersPressSafetyAccessibilityWellnessSexualityMedicalTherapeuticSensitive cultural questionsComplaints

Approved reply scripts

General acknowledgement

Thank you for writing—we are glad the journey has caught your attention. I have passed your message to Milo / The Meeting Tree team, who will come back to you directly with the right details.

Private journey response

Thank you for getting in touch. We would be glad to understand a little more about how you are hoping to travel. I have passed your message to Milo / The Meeting Tree team, who will reply directly with the next step.